Testimonials

GOOGLE
Amaal Sami
Full Star Full Star Full Star Full Star Full Star
7-4-2020
Amaal Sami

It was very satisfaction experience of every thing,start from Mr, Mo ,who let the deal happen in short time and easy go and explain all my question in profession way which is encourage me to make the deal. Thanks for him and all who participate to finish the deal.

YELP
Veronica X.
Full Star Full Star Full Star Full Star Full Star
7-3-2020
Veronica X.

Hey this was my first time at this dealership I've had really bad experience at a different dealership in Alexandria so I wanted to try something different this is even closer to my house I had such a great experience I went in for an oil change they did a whole work up my car and I really was very pleased with the service I was in an out they did a great job especially my service advisor he was outstanding if you're looking for a great service on your vehicle on your Nissan come and visit Joe Robinson he really went above and beyond to make my experience at this dealership the best and let him know Ms. Ramos sent you

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Barbara Haskett
Full Star Full Star Full Star Full Star Full Star
7-2-2020
Barbara Haskett

I give 5 stars simply for how wonderful it was to work with Giselle, who was knowledgeable and felt like someone with personality and character. I wish there was a reason for me to go back to work with her again, but so far, the car works great. #givegisellearaise2020 The other staff was helpful as well, and while buying a car is never pain-free, I think this was as good as it gets.

GOOGLE
Ted Garro
Full Star Full Star Full Star Full Star Empty Star
7-1-2020
Ted Garro

Great job, please have all your staff wear masks when dealing with the public. I wore one but encountered several employees without masks. Really believe this should be your policy.

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Suhail Harris
Full Star Full Star Full Star Full Star Full Star
6-22-2020
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Mohamed Ali
Full Star Full Star Full Star Full Star Full Star
6-15-2020
Mohamed Ali

Service Advisor was honest and kind. Definitely recommending to friends and family!!!

GOOGLE
Jacquelyn Allen
Full Star Full Star Full Star Full Star Full Star
6-14-2020
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Michelle Colon
Full Star Full Star Full Star Full Star Full Star
6-14-2020
Michelle Colon

I worked with Wes to purchase my 2019 Nissan Kicks; he was great and answered all of my questions.

GOOGLE
Car Match
Full Star Full Star Full Star Empty Star Empty Star
6-12-2020
Car Match

Earlier this week we dropped one of our vehicles off to this dealership for service. Having several years of experience in the auto industry, and having services performed on practically every make and model, we have dealt with service advisors of all calibers, across dozens of franchise dealers. Although the make of the vehicle has been different, all service departments have shared one common practice, focus on customer courtesy and transparency. An underlying and critical component to any successful service department. Also a practice of which we experienced absolutely none from our service advisor Joe. This may be due in part to insufficient training, or simply driven by a general lack of passion for his job but Joe showed no transparency in to the services being performed or the practices applied by this service department. More importantly, he showed a complete lack of courtesy in his communications and seemed irritated at the slightest efforts to gain understanding of the service ticket. Although dealing with Joe was unpleasant, the service department itself deserves to be commended. Kevin, the service manager displayed all of the behaviors you’d expect from a service advisor/manager. He acted with extreme courtesy and showed a great deal of transparency. Going as far as pulling the vehicle on a lift to help us understand the techs findings and reasons for service recommendations. He also took the time to carefully explain the dealerships practices and service standards. This 3 star rating here is solely due to the efforts of Kevin to remediate the situation. If you decide to bring your vehicle in, make sure you work with Kevin! There was absolutely nothing rocking about Joe.

GOOGLE
a green
Full Star Full Star Full Star Full Star Full Star
6-7-2020
a green

Great service. Quick and efficient.

CARGURUS
lamartrowers
Full Star Full Star Full Star Full Star Full Star
6-4-2020

I give them A+ for always calling and following up even though I didn't call back.

CARS
GroomingByIan
Full Star Full Star Full Star Full Star Full Star
6-1-2020
Professional service

I have taken my commercial van to Norman in the service department since I got it and he and the manager there are very professional and courteous. They have taken great care of keeping my van running. My van is my livelihood and I am very thankful to know it is well taken care of. They recommend the services I need, explain why and that’s it—I never feel pushed to buy anything. They also fit me in when I have emergencies which I am very thankful for. I am moving further out West soon but will continue to take my van here.

GOOGLE
Ayasia Alfred
Full Star Full Star Full Star Full Star Empty Star
5-26-2020
Ayasia Alfred

The experience was fine however I was told when I purchased my warranty that I would get my car cleaned and gassed everytime I brought it in for service so I was disappointed when my care was not vacuumed out or gassed but overall the experience was fine.

GOOGLE
Ann Marie Leali
Full Star Full Star Full Star Full Star Full Star
5-23-2020
Ann Marie Leali

Problem identified and resolved.

GOOGLE
Erlin Sandoval
Full Star Full Star Full Star Full Star Empty Star
5-22-2020
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Therese Emene
Full Star Full Star Full Star Full Star Empty Star
5-21-2020
Therese Emene

Even though the mechanic said that it was my fault that my car needed repair and I had to paid from my own pocket, I was pleased the service that was done. The mechanic also went above and beyond and cleaned my car, I didn't not expect that. Thank you for a great experience!

GOOGLE
Shawn McHenry
Full Star Full Star Full Star Full Star Full Star
5-21-2020
GOOGLE
Jessica Marcia
Full Star Full Star Full Star Full Star Full Star
5-21-2020
Jessica Marcia

Always Good Customer Services , love that they always wash my truck ! Keep it up

CARGURUS
GuruVD6FC
Full Star Full Star Full Star Full Star Full Star
5-19-2020

Great

GOOGLE
leul abebe
Full Star Full Star Full Star Full Star Full Star
5-14-2020
GOOGLE
Ola
Full Star Full Star Full Star Full Star Full Star
5-7-2020
CARS
Virginia somodi
Full Star Full Star Full Star Full Star Full Star
4-30-2020
Great experience

Great customer service. Everyone was very nice . Went in thinking I would spend $150 but ended up paying only $28 because I didn’t have the problem I though I did.

GOOGLE
Gerald Lahey
Full Star Full Star Full Star Full Star Full Star
4-30-2020
GOOGLE
Martin Mendoza
Full Star Full Star Full Star Full Star Empty Star
4-30-2020
GOOGLE
Prabaharan Ponnuthurai
Full Star Full Star Full Star Full Star Full Star
4-28-2020
GOOGLE
Dave and Debbie Ingram
Full Star Full Star Full Star Full Star Full Star
4-28-2020
Dave and Debbie Ingram

Excellent service manager, finance, delivery specialist, and of course our sales person nothing but kind and professional.

GOOGLE
Kurt Lorenz
Full Star Full Star Full Star Full Star Full Star
4-28-2020
Kurt Lorenz

Great outfit

GOOGLE
Berhanu Metaferia
Full Star Full Star Full Star Full Star Full Star
4-28-2020
Berhanu Metaferia

I like the service and hospitality. Very much efficient on time and diligent. I highly recommend this service place

GOOGLE
Derrick Thompson
Full Star Full Star Full Star Full Star Full Star
4-28-2020
Derrick Thompson

I have great experience at Rocky Nissan of Springfield. Thanks to my Saleman Jason and the sale manager MO. He go above and beyond to make this deal.. every thing was very smooth and faster . Thank you MO to make my day. Remember guys if you wanna be happy come see MO MONEY AT ROCKING NISSNA OF SPRINGFIELD.

GOOGLE
Shenice Williams
Full Star Full Star Full Star Full Star Full Star
4-28-2020
Shenice Williams

Thorough and no pressure. They give suggestions on services but don’t press you to make decisions.

GOOGLE
Lina Carballo
Full Star Full Star Full Star Full Star Full Star
3-28-2020
Lina Carballo

We love the customer service they have with us. They are always friendly.